Refund Policy

Refund Policy
Effective Date: 2nd February 2024

At SRM Tribe (trading under LeanPea Ltd.), we are committed to delivering high-quality services, including voice of the supplier surveys, competency assessments, and business capability assessments. Our aim is to provide genuine value to our clients through insight-driven, professional work.

We do not offer refunds for any of our services once they have been purchased, commissioned, or delivered. This is due to the nature of our work, which involves the allocation of time, expertise, and resources from the outset of the engagement.

However, we understand that issues or concerns may occasionally arise. If you experience any problems or are dissatisfied with any aspect of our service, please contact us directly. We are committed to working with you in good faith to address your concerns and will make reasonable efforts to ensure that you receive value from the service provided.

How to Contact Us

If you have any questions or would like to raise a concern about your experience, please reach out to:

Matt Tizzard
📧 matt@srmtribe.com

We value your feedback and will always strive to act fairly, promptly, and professionally.