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Services
SRM Trive helps organisations strengthen supplier relationships through three core services: Voice of the Supplier, SRM Capability Framework, and SRM Skills Assessment. We capture supplier feedback, assess your SRM maturity, and evaluate team skills—giving you the insight needed to improve performance and drive better outcomes.
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SRM Capability Framework
We assess your organisation’s SRM maturity to guide strategic development.
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Voice of the Supplier
We gather anonymous supplier feedback to help you understand perceptions and identify areas for improvement.
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SRM Skills Assessment
We evaluate your team’s SRM skills to highlight strengths and training needs.
Turning Supplier
Feedback Into Strategic Action
Listen to What Matters
Your suppliers are full of insight — but too often, their voices go unheard.
SRM Tribe makes it easy to gather meaningful supplier feedback through structured, purposeful Voice of the Supplier surveys & data analytics.
We provide clear, data-led reporting that turns feedback into tangible actions.
Build Strategic Relationships
It’s not just about listening — it’s about doing something with what you hear.
We design, deliver and manage tailored Voice of the Supplier programs — combining best-practice survey design, intuitive analytics, qualitative interview analysis and practical action planning.
Fostering trust, collaboration & meaningful supplier relationships
How Our Voice of the Supplier Process Works
Two Layers of Data. One Clear Direction.
Our Voice of the Supplier process includes a tailored survey, optional supplier interviews, and clear, actionable reporting.
What makes SRM Tribe unique is our dual-layer analysis: we provide primary results by key relationship themes and create secondary data sets that reveal patterns and insights you won’t get anywhere else.
From discovery to action planning, we make supplier feedback practical, strategic, and easy to use.
1. Discovery & Design
We work with your team to define goals, segment suppliers, and build the foundation for a meaningful Voice of the Supplier programme.
2. Engagement & Data Collection
We manage end-to-end supplier outreach — from survey distribution to optional follow-up interviews — ensuring high-quality, honest feedback from the right voices.
3. Insight & Reporting
We analyse both primary results and secondary data sets to reveal clear, actionable insights, supplier sentiment, and cross-theme patterns others often miss.
4. Action & Advisory
We facilitate stakeholder playback sessions and provide practical support to help you embed supplier feedback into your SRM strategy, drive improvement, and build stronger relationships.
Why do a Voice of the Supplier process?
1.5x
more likely to see a 10%+ improvement in supplier performance (Gartner, 2022)
50%
of suppliers share more ideas when their feedback is valued (HICX, 2024).
10-20%
Measuring satisfaction leads to 10-20% better retention (SmartProcurement, 2023)
15%
VoS leads to up to 15% cost savings in procurement (Forbes, 2023)
Industries
We are industry agnostic. If you value your suppliers, we value you as a customer. Research suggests some industries who may benefit from a Voice of The Supplier survey include;
Banking & Finance
Aerospace & Defense
Technology
The banking and finance sector would benefit from a Voice of the Supplier survey by gaining deeper insights into supplier concerns, improving collaboration, managing risks more effectively, and optimising service delivery for enhanced operational efficiency.
The Defence sector would benefit from a Voice of the Supplier survey by strengthening supplier relationships, improving supply chain resilience, identifying risks early, and ensuring that suppliers' feedback is integrated into mission-critical operations for better performance and security.
The technology industry would benefit from a Voice of the Supplier survey by fostering innovation, improving supplier collaboration, identifying emerging trends, and ensuring that supplier feedback drives continuous improvement and competitive advantage in a fast-paced market.