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- SRM Tribe - Matt
- Jul 21
- 4 min read
Supplier/Vendor Feedback Survey Template
Strong supplier relationships don’t just happen, they’re built over time through trust, collaboration, and open communication. And yet, many organisations overlook one of the most powerful tools for strengthening these partnerships: Feedback.
That’s why I’m sharing a practical Supplier/Vendor 360 Feedback Survey Template, designed to help procurement teams and supplier managers gather meaningful, structured feedback from their suppliers. It's the same basic approach one we use at SRM Tribe, which you can use with your suppliers. However, if you did wish to engage with us directly to build a bespoke Survey which is benchmarkable, please contact us here.
Whether you're running a strategic supplier relationship programme or simply want to improve supplier satisfaction and performance, this template offers a great starting point.
The Supplier/Vendor Feedback Survey Template
I received clear direction & information about what is expected from me as a supplier, during the onboarding phase.
The onboarding materials and tools were helpful and easy to use. (for example, invoicing, PO numbers, system access or any other relevant processes that enable “day 1 delivery.”
The team was responsive and supportive throughout onboarding.
I am satisfied with the support provided by my relationship manager.
Roles and responsibilities were clearly explained.
I have access to the appropriate stakeholders and senior executives required to support successful delivery.
Communication with us has been clear and effective overall.
I’m kept informed about important changes and business updates in a timely manager.
When I provide feedback, it is acknowledged and acted upon.
Our relationship is collaborative.
I feel comfortable raising issues or concerns.
Changes are communicated clearly and in a timely way.
Our priorities are clearly communicated to support innovation from your side.
When issues arise, I am clear on the appropriate point of contact within your organisation to engage with, ensuring effective and timely resolution
Contract terms are fair and balanced.
Discussions around pricing, scope, and changes are transparent.
It’s clear on how to resolve commercial or contractual disputes.
Purchase orders and payments are issued on time.
Scope changes which involve active negotiations meet resolution fairly and timely.
The administrative process for contract changes is clear and actioned at speed.
Mechanisms are in place to ensure that savings or benefits generated through continuous improvement are shared equitably between both parties
Performance expectations (e.g. KPIs, SLAs) are clearly defined.
There’s a clear process for tracking and reporting performance.
Our organisation maintains clear and up-to-date exit plans that enable a structured and orderly transition at the end of the contract.
The non-commercial obligations outlined in the contract and/or schedules are clear, realistic, and achievable
Operational changes are managed in a structured way.
We are open to new ideas and suggestions from suppliers.
You are actively invited to help improve our processes or products.
You’re empowered to bring innovation to the account.
We make full use of your potential as a supplier.
We consider the impact of our changes on your ability to innovate.
We are informed about all your products and services.
There are clear processes for proposing new ideas or innovations.
We proactively identify and address risks.
We collaborate well to resolve issues when they arise.
Risks are allocated in a fair and reasonable way.
We provide strong support during incidents or escalations.
We adapt plans quickly when problems occur.
Our expectations around ESG and sustainability are clear.
Our sustainability goals align with yours.
It’s easy to meet our compliance and reporting requirements.
We are committed to ethical and responsible procurement.
We make you feel valued as a supplier.
We treat you fairly and with respect.
We follow through on the commitments we make.
We are a desirable partner for the long term.
We make it easy for suppliers to share innovations.
We help you achieve your business goals
Overall, I’m satisfied with the relationship.
I would recommend working with us to others.
When you engage SRM Tribe, we tailor the survey experience to align with your organisation’s strategic objectives and supplier landscape. Our methodology integrates bespoke elements to reflect your priorities, sector context, and maturity level.
Supplier responses are categorised into distinct capability areas, with carefully selected questions feeding into both operational and relational performance dimensions; including softer, trust-based collaboration metrics that are often overlooked.
We then benchmark your results against relevant peer data and best-in-class standards, providing a data-driven, actionable improvement roadmap designed to accelerate your supplier relationship maturity and unlock measurable value. If you did want to find out more, contact us here.
Why Use a Supplier/Vendor Feedback Survey Template?
A 360-degree feedback approach gives your suppliers the chance to share their perspectives on how your organisation supports and engages them. It goes beyond transactional metrics to explore deeper relational and behavioural factors that influence long-term success, such as:
Communication and responsiveness
Fairness and transparency
Collaboration and innovation
Governance and risk management
Support and enablement
Collecting supplier feedback is a powerful signal that you value your suppliers’ voices—and that you're willing to act on what they say.
When and How to Use This Template
You can use this survey as part of:
Annual supplier reviews
Strategic supplier development initiatives
Post-contract implementation feedback
Health checks for critical relationships
Continuous improvement programmes
It can be distributed via email, embedded into an online survey platform, or integrated into your supplier portal.
Next Steps - Supplier/Vendor Feedback Survey Template?
While some organisations choose to collect supplier feedback internally, involving a neutral third party can make a significant difference. Suppliers are often more candid when they know their responses are being handled confidentially and independently. A third party ensures anonymity, removes bias, and brings specialist expertise in designing the right questions, interpreting the data, and translating insights into action. At SRM Tribe, we specialise in supplier relationship management and feedback programmes that go beyond surface-level metrics. We help you uncover the real drivers of supplier satisfaction, identify systemic issues, and unlock opportunities for greater collaboration, innovation, and trust. If you're serious about strengthening your supplier relationships, working with SRM Tribe ensures your feedback process is credible, insightful, and impactful.
Final Thoughts
Building a culture of two-way feedback in supplier relationships takes effort—but it pays off. This Supplier 360 Feedback Survey is a step toward greater transparency, stronger collaboration, and more resilient value chains.
If you use this template or adapt it for your organisation, I’d love to hear how it goes!
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